Refund, Return, and Cancellation Policy

Effective Date: August 14, 2026

Entity Name: Sahib Garage and Services

1. Overview and Scope

Sahib Garage and Services (“we,” “our,” or “us”) is firmly committed to ensuring complete transparency, operational excellence, and absolute customer satisfaction across all automotive repair, maintenance services, diagnostic operations, and retail automotive product sales.

This comprehensive Refund, Return, and Cancellation Policy constitutes a legally binding service agreement between Sahib Garage and Services and the customer (“Client,” “you,” or “your”). By booking any service appointment, approving repair estimates, or purchasing retail components from our facility, you explicitly acknowledge, understand, and agree to adhere to the terms, conditions, limitations, and dispute resolution mechanisms outlined herein.

2. Comprehensive Service Bookings, Diagnostics, and Repairs

2.1 Pre-Diagnosis and Initial Inspection Protocols

Professional Expertise Investment: Automotive diagnostics require specialized computerized equipment, technical manuals, and advanced mechanical expertise. Consequently, all diagnostic and initial multi-point inspection charges are strictly non-refundable once the diagnostic routine or physical inspection has been successfully initiated or completed by our certified technicians.
Estimate Approval Requirement: Prior to executing any mechanical, electrical, or structural repairs, our service advisors provide a detailed estimate of parts and labor. Work commences exclusively upon explicit client authorization (verbal, digital, or written).

2.2 Appointment Cancellations and Rescheduling

Standard Cancellation Window: Clients wishing to cancel or reschedule an active service booking must notify Sahib Garage and Services a minimum of 24 hours prior to the scheduled appointment time.
Full Refund Eligibility: Timely cancellations made outside the 24-hour threshold qualify for a 100% full refund of any advance booking deposits or prepaid service fees.
Late Cancellation / No-Show Penalties: Cancellations requested less than 24 hours prior to the appointment window, or failure to deliver the vehicle at the designated time, may incur a standard administrative handling or facility bay reservation fee, deducted from any advance payments.

2.3 Post-Service Grievances and Quality Assurance Reworks

Service Notification Timeline: If you harbor legitimate dissatisfaction with any completed repair or maintenance service, you are strictly required to formally notify Sahib Garage and Services within 7 calendar days of vehicle delivery.
Physical Inspection and Remediation: Vehicles must be returned to our garage facility for a mandatory re-evaluation. If our quality assurance audit confirms that the defect stems directly from improper workmanship or installation error, Sahib Garage and Services will, at its sole discretion, rework, rectify, or correct the issue at zero additional labor cost, falling strictly within the parameters of our limited service warranty scope.

3. Auto Parts, Spare Components, and Retail Product Returns

3.1 Eligibility Criteria for Returns

If you have purchased standalone automotive spare parts, performance accessories, fluids, or retail merchandise directly from Sahib Garage and Services, the following return conditions apply:

Return Window: Merchandise must be returned within 14 calendar days of the original purchase date.
Condition Standards: Items must be completely unused, undamaged, in their pristine, unopened original packaging, and accompanied by the original fiscal invoice, sales receipt, or verified digital transaction record.

3.2 Non-Returnable and Non-Refundable Categories

To ensure strict quality control, safety compliance, and hygiene, the following categories are strictly excluded from our return policy:

Electrical Components: Electronic control units (ECUs), sensors, alternators, starters, wiring harnesses, and sensitive microcircuitry once unpacked or installed.
Special Orders & Custom Components: Components specifically sourced, imported, or custom-machined for a specific vehicle identification number (VIN) or client request.
Consumables & Fluids: Opened, unsealed, or partially used motor oils, transmission fluids, coolants, chemical additives, adhesives, and aerosol sprays.
Misused or Damaged Parts: Any component exhibiting signs of physical wear, thermal stress, accidental damage, environmental corrosion, or improper professional/DIY installation.

3.3 Approved Refund Methodologies

Upon successful physical inspection and structural verification of returned merchandise by our inventory management team:

Approved refunds will be channeled exclusively back to the original funding source (e.g., credit/debit card, bank wire, digital wallet) or issued as corporate store credit, based strictly on the client’s expressed preference and prevailing accounting policies.

4. Refund Processing Governance and Timelines

Administrative Audit Cycle: Every return, cancellation, or warranty claim undergoes a mandatory internal compliance review, which typically requires 1 to 3 business days to verify transaction logs and inventory status.
Financial Disbursement Window: Once a refund request is officially approved, the transaction is immediately cleared for bank processing. Funds typically reflect in the client’s designated account within 5 to 7 business days, subject strictly to the processing speeds and clearing protocols of the respective issuing financial institution or payment gateway provider.

5. Limitation of Liability and Force Majeure

Sahib Garage and Services shall not be held financially or legally liable for any indirect, incidental, consequential, or punitive damages—including loss of business revenue, alternative transportation expenses (rental cars), or lodging costs—arising from service delays, parts backorders, or unforeseen mechanical complications.
We reserve the right to modify, amend, or update this policy unilaterally at any time without prior individual written notification. Updated versions will be published immediately on our corporate web assets.

6. Official Dispute Resolution and Contact Channels

For formal inquiries, escalation management, or administrative clarifications regarding this Refund and Return Policy, please engage our compliance team directly through our official corporate touchpoints:

Business Entity: Sahib Garage and Services
Digital Portal / Support Desk:sahibgarage.com

Refund and Return policy